At one level it’s one of those glass half-full or empty issues: pessimism versus optimism. The idea that we have a something called a mindset is simple and intuitive. It defines us as fixed or flexible.
Everyone knows that a good first impression matters, but why is that, and more importantly how can we avoid unintentionally giving the wrong impression? Chances are we’ve all blundered through situations. When we’re young our inappropriate dress, behaviour or comments are put down to youth. When we’re older, or in a senior position, things can become more strained and less forgiving.